The connection is made by directing your browser to a remote server. A unique number is entered and a pop up box will appear asking for authorisation, upon authorisation a small temporary file will download and install in approximately 30 seconds depending on your internet connection speed, once installed the support program will create whats called a session allowing viewing and control of your computer as if a technician was there.
The features of this service allows the technician to communicate via a chat box, transfer files, create a diagnostic report, and reboot.
The connection is made using 128 bit encryption making this highly secure and you always have the ability to disconnect the session at anytime. Reconnection cannot be made unless a request and authorisation is once again initiated.

It is essential to have a functioning network card and an internet connection to be able to connect to the remote server.

The operating system must be Microsoft either windows xp or vista, and an email address is beneficial but isn't essential. A broadband connection works faster saving time and costs however it is still possibile with dial-up.

Call 01273 906699 to discuss problem/s occurrrng, and to schedule an appointment for your diagnosis or repair. Make a purchase for the amount of time you wish to have, the first hour includes the connection fee and lasts for 24Hours, sessions are then priced at 30 min intervals, if you would like to have 90 minutes click on £10 'add to cart' button then update the quantity box to 3 in the Paypal cart system), at the scheduled time an email will be sent which contains a link to the remote server together with a unique number and included instructions.